Delivering seriously good design through research, storytelling, and strategy

Selected Work

Caritas of Austin

Reimagining case manager support to develop a robust system of care around front line workers

 

Vouch

Facilitating loans between family and friends to destigmatize and support people in their current financial behaviors

Nespresso

Applying systems thinking and service design to create a delightful and engaging customer experience

She Brews

Creating shared learning opportunities for women in the craft beverage industry

 

My Approach

As a designer, my role is to understand, advocate and design for the user while being pragmatic and thoughtful about business needs and team capabilities.

Perspectives

Medium - service design

Hospitality in design

 

Medium - ethics in design

An Ethical Framework