Delivering seriously good design through research, storytelling, and strategy
Selected Work
Caritas of Austin
Reimagining case manager support to develop a robust system of care around front line workers
Vouch
Facilitating loans between family and friends to destigmatize and support people in their current financial behaviors
Nespresso
Applying systems thinking and service design to create a delightful and engaging customer experience
She Brews
Creating shared learning opportunities for women in the craft beverage industry
My Approach
As a designer, my role is to understand, advocate and design for the user while being pragmatic and thoughtful about business needs and team capabilities.
Perspectives
Medium - service design
Hospitality in design
Medium - ethics in design
An Ethical Framework